Ndola College of Biomedical Science has instituted an Integrity Committee whose main purpose is to ensure that the College
Submission of Complaint
- By Phone
- Verbal Submission In-Person
- Written Submission
Response from IC
- By Phone
- Verbal Submission In-Person
- Written Submission
If Positive feedback
| If by phone (0979380523): Client may disclose who they are or may choose to be anonymous | – Response is by phone call/Text, unless client chooses another mode of receiving the response |
| If verbal submission in person | – Present your case – A response is provided right there and then verbally unless client chooses another mode of receiving the response |
| If a written submission | – A response will be provided in writing within two working days |
Note that All cases and their responses are documented
If Negative feedback eg a complaint
| If by phone (0979380523): Client may disclose who they are or may choose to be anonymous | – Response is by phone call/Text, unless client chooses another mode of receiving the response |
| If verbal submission in person or written submission | – Present your case – Depending on the case, you may be given an appointment for another meeting – Feedback is then provided in writing – If issue is addressed and client is satisfied, they should indicate in writing – If not satisfied, the way forward is determined, until the matter is resolved |